The quickest way to reach us is by email at [email protected]. One inbox covers everything, and a real person reads it. Before you write, though, it helps to know what we can sort out and what genuinely sits with someone else, because we are a review site rather than a casino or the game's maker.
What we can help with
Anything about the reviews themselves is fair game. If a figure looks out of date, if you spotted an error, if a page contradicts what you found in-game, or if you want us to look at a particular version or feature, send it over. We revisit pages when a return setting, a licensing status or an available casino changes, and reader corrections often prompt that.
- Corrections to a stated RTP, payline count, max win or availability claim
- Suggestions for a version or topic we have not covered
- Questions about how a score was reached or how we test
- Press, licensing or partnership enquiries
What we cannot help with
Some things reach the wrong desk when they come to us, and pointing you to the right one saves everyone time. We do not run the slot and we do not operate any casino, so account and money matters are outside what we can touch.
If your issue is a deposit that did not land, a withdrawal that is stuck, a locked account, a bonus dispute or identity verification, that belongs to the casino you played at. Contact their support directly; they hold your account and we do not. For a fault in the game itself, or a question about how an official Book of Ra build is meant to behave, the maker is Greentube, and their support handles game-level queries rather than us.
We also cannot recover lost money, reverse a spin, or influence a payout. No review site can, and anyone who says otherwise is not being straight with you.
If gambling is causing harm
If your reason for writing is that gambling has stopped being fun, please do not wait on an email reply. Free, confidential help is available now through BeGambleAware, and most licensed casinos offer deposit limits, time-outs and self-exclusion inside your account settings. Those tools work faster than we ever could.
Response times
We aim to reply within a few working days. We do not publish a phone number or a postal address because a small editorial team does not staff a call centre, and an inbox lets us answer properly rather than in a rush. Please include the page URL and, if you are flagging a factual error, where you saw the correct figure so we can check it against the source.